Draft Mechanical Turk Survey

A survey to test the appropriateness of a rubric in assessing the quality of an XAI explanation

Please note: this paragraph will be edited to be more specific to the Amazon Mechanical Turk cohort when ethics approval comes through

Thank you for agreeing to be part of the 2019-20 Explainable Artificial Intelligence Delphi Group.

Please respond by 1 September 2020

The Plain Language Information Statement is available here.

This survey will ask you to consider two case studies and answer a number of short questions relating to the case studies.

A printable version of the survey is available here

In the survey, I have removed questions that repeat themselves. I did this because I do not wish to waste your time by making you review questions that are not new. I have left placeholder text to indicate where duplicate questions have been removed.

Please note: this paragraph will be edited to be more specific to the Amazon Mechanical Turk cohort when ethics approval comes through

There are 35 questions in this survey.

Initial Questions on Case Study 1

1

Case Study 1

A customer, Jason, requests an explanation from the bank to clarify the decision by their Artificial Intelligence (A.I.) algorithm to reject his loan to understand why his application for a loan was denied.

For this case study, we assume that Jason had no specialized knowledge of loan application processing, or computer routines ("algorithms"), or A.I.

The explanation Jason was given was itself created by an algorithm. The explanation contains both a graphical and a textual explanation of the A.I.'s decision to reject his application.

The Explanation Offered by the XAI

Start of Explanation to Evaluate

End of Explanation to Evaluate

2 What does the "Consolidated risk markers" value need to be (approximately)? *

Choose one of the following answers
Please choose only one of the following:

  • 58
  • 72
  • 2
  • 99
This question is to check that you read Case Study 1. It has only one right answer. Please choose the most correct answer.

3

Why did Jason receive this explanation?

*

Please write your answer here:

4

What does Jason need to do next to be accepted for the loan next time?

*

Please write your answer here:

5

What was the main reason Jason was rejected?

*

Please write your answer here:

6

What rating (out of 10) would you give the explanation given to Jason?

*

Your answer must be between 0 and 10
Only an integer value may be entered in this field.
Please write your answer here:

0 Not an explanation at all

10 A good and clear explanation

Initial Questions on Case Study 2

7

Case Study 2

Services Australia (formerly known as Centrelink) is a program of the Australian government that provides social security payments and services to Australians. Centrelink sent out a letter informing people that they needed to explain the difference in the amount of money they declared to Centrelink and the money they reported to the Australian Tax Office (ATO). If the recipient of the letter could not explain the difference, they would get into debt with Centrelink.

This Centrelink compliance letter was personalised using mail merge (more information on mail merge is here).

Centrelink Letter (opens in a new tab)

8 How much money did the recipient of the letter earn from "Super Sparkle Cleaning"? *

Please choose only one of the following:

  • $200
  • $400
  • $600
  • $800
This question is to check that you read Case Study 2. It has only one right answer. Please choose the most correct answer.

9

If the recipient of the letter does not respond to the letter, will they have a debt with Centrelink?

*

Please write your answer here:

10

What does the recipient of the letter need to do next?

*

Please write your answer here:

11

Why did the recipient of the letter receive this letter?

*

Please write your answer here:

12 What rating (out of 10) would you give the explanation in the letter? *

Please write your answer here:

0 Not an explanation at all

10 A good and clear explanation

Explanation of Rubric Section

13 You will now be asked to rate the two case studies you previously looked at using a different rating system. This new rating system will help us to understand your previous ratings better. 

Rubric Marking of Case Study 1

14

Case Study 1

A customer, Jason, requests an explanation from the bank to clarify the decision by their Artificial Intelligence (A.I.) algorithm to reject his loan to understand why his application for a loan was denied.

For this case study, we assume that Jason had no specialized knowledge of loan application processing, or computer routines ("algorithms"), or A.I.

The explanation Jason was given was itself created by an algorithm. The explanation contains both a graphical and a textual explanation of the A.I.'s decision to reject his application.

The Explanation Offered by the XAI

Start of Explanation to Evaluate

End of Explanation to Evaluate

15

Instructions for completing this part of the survey

Please check the most appropriate option for each of the questions below. If you need to explain why you chose the option you did, use the comments box.

16 Is the explanation clear? *

Please choose only one of the following:

  • The explanation is clear
  • The explanation is mostly clear
  • The explanation is only clear in parts
  • The explanation is not clear
Make a comment on your choice here:

17 Is the explanation written with correct spelling and grammar? *

Please choose only one of the following:

  • The explanation has no grammatical errors and no spelling mistakes
  • The explanation has some grammatical errors and spelling mistakes
  • The explanation has many grammatical errors and spelling mistakes
  • The explanation is not readable because of the grammatical errors and spelling mistakes
Make a comment on your choice here:

18 Does the explanation define the uncommon words and symbols it uses? *

Please choose only one of the following:

  • All unusual and uncommon words and symbols are defined
  • Only some words and symbols are defined
  • No words and symbols are defined, even though the explanation is unclear without them
  • No definitions or keys were needed
Make a comment on your choice here:

19 Is the supporting information (or detail) well presented and understandable? *

Please choose only one of the following:

  • The information supplied to support the explanation is clearly presented and understandable
  • The information supplied is mostly clearly presented and mostly understandable
  • The information supplied to support the explanation is poorly presented and not understandable.
  • There is no supporting information
Make a comment on your choice here:

A good discussion and definition of "supporting detail" can be found here

20 Can the explanation be acted upon? *

Please choose only one of the following:

  • It is clear how to act upon the explanation and there are instructions for the reader on what to next
  • The explanation can be acted upon
  • It is not clear how to act upon the explanation but it can be acted upon
  • The explanation can not be acted upon
Make a comment on your choice here:

In this question "acted upon" is defined as: 
"To take action that is strongly influenced by certain information or advice."

acted upon. (n.d.) Farlex Dictionary of Idioms. (2015). Retrieved August 5, 2020, from https://idioms.thefreedictionary.com/acted+upon

21 Are references provided? *

Please choose only one of the following:

  • All claims that need it are referenced
  • Some claims that need it are referenced
  • No references are provided even though there are claims that need references
  • No references are needed to support this explanation, and so no references are provided
Make a comment on your choice here:

reference tells the readers where the information came from and gives the readers details about the source so that they have a good understanding of what kind of source it is and could find the source themselves if necessary.

NC State University. (2004). Citations and references: Documenting your sources. LabWrite for Students. https://labwrite.ncsu.edu/res/res-citsandrefs.html

22

Are relevant facts mentioned in the explanation?

*

Please choose only one of the following:

  • There are frequent references to relevant facts
  • There are some references to relevant facts
  • There are few references to relevant facts
  • There are no reference to relevant facts
Make a comment on your choice here:

23 Is the question (or implied question) answered? *

Please choose only one of the following:

  • The explanation answers the question (or implied question)
  • The explanation mostly answers the question (or implied question)
  • The explanation only partly answers the question (or implied question)
  • The explanation provided is not relevant to the discussion
Make a comment on your choice here:

24 Can the explanation's reasoning be followed without difficulty? *

Please choose only one of the following:

  • The reasoning of the explanation is laid out clearly and it is possible to follow the argument
  • It is possible to follow the reasoning of the explanation
  • It is possible to follow some of the reasoning of the explanation, however, some of the explanation is not linked to other parts
  • It is impossible to follow the reasoning of this explanation
Make a comment on your choice here:

25 Is the explanation convincing? *

Please choose only one of the following:

  • The explanation is convincing
  • The explanation is mostly convincing
  • The explanation is mostly NOT convincing
  • The explanation is NOT convincing
Make a comment on your choice here:
Are you, the survey taker, convinced by this explanation?

26 Have you any further comments about the survey as a whole or this sample explanation?

Please write your answer here:

 

 

Rubric Marking of Case Study 2

27

This question is a placeholder for the section of the survey, which asks rubric questions about the Centrelink case study (Case Study 2).

The Centrelink case study presentation should be identical to the one presented in the raw score section.

The rubric section should be identical to the other rubric section.

To prevent duplication, I have removed the duplicates from this section, leaving only the placeholder. 

Census of participants

28 What is your age? *

Please write your answer here:

If you prefer not to say, please enter 0

29 What country do you live in? *

Please write your answer here:

If you prefer not to say, please enter "private"

30 What is your occupation? *

Please write your answer here:

If you do not wish to state your occupation please enter "Private"

31 How often do you consume entertainment about AI? *

Please choose only one of the following:

  • I have never consumed entertainment that features AI
  • I seldom consume entertainment that features AI
  • I sometimes consume entertainment that features AI
  • I often consume entertainment that features AI
Make a comment on your choice here:

For example

  • Television shows
  • Movies
  • Fiction books
  • Games
  • Comics

32 How often do you consume non-fiction about AI? *

Please choose only one of the following:

  • I have never consumed non-fiction about AI
  • I seldom consume non-fiction about AI
  • I sometimes consume non-fiction about AI
  • I often consume non-fiction about AI
Make a comment on your choice here:

For example

  • Journal articles
  • Newspaper articles
  • Lectures

33 How much do you know about loan application processes? *

Please choose only one of the following:

  • I have not applied for a loan and I have not seen other people apply for loans
  • I have watched other people apply for loans
  • I have applied for a loan myself
  • I work in a financial institute and specialise in loan approval
Make a comment on your choice here:

34

Before completing this survey, how much do you know about Centrelink or RoboDebt?

*

Please choose only one of the following:

  • I know nothing about Centrelink Australia or RoboDebt
  • I have seen some discussion online about Centrelink Australia or RoboDebt
  • I have read a news article about Centrelink Australia or RoboDebt
  • I know someone who has experienced RoboDebt
  • I have experienced RoboDebt
  • I have worked in Centrelink
Make a comment on your choice here:

Further Comments

35 Do you have any more comments to make?

Please write your answer here:

Thank you for responding to the survey.

The Plain Language Information Statement is available here. 

Please note: this paragraph will be edited to be more specific to the Amazon Mechanical Turk cohort when ethics approval comes through


08.10.2020 – 12:44

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